Privacy Policy

Your privacy is important to us. It is TouchStone Property Developments Ltd policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, , and other sites we own and operate. Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service. In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site. This policy is effective as of 6 August 2021. Last updated: 6 August 2021.

Information We Collect

Information we collect falls into one of two categories: 'voluntarily provided' information and 'automatically collected' information. 'Voluntarily provided' information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions. 'Automatically collected' information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as: Device Type and Operating System. Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following: Name, Email, Phone/mobile number, and Home/mailing address.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you register for an account, sign up for updates, use a mobile device to access content, contact us via email or social media, or mention us on social media. We may collect, hold, use and disclose information to provide core features, personalise your experience, communicate with you, for analytics and business development, for advertising and marketing, to comply with legal obligations, and for security and fraud prevention. We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security. You are responsible for selecting any password and its overall security strength.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to: a parent, subsidiary or affiliate of our company; third-party service providers (IT, storage, marketing, etc.); our employees and contractors; credit reporting agencies; and courts or regulatory authorities as required by law. Third parties we currently use include Google Analytics and Facebook.

International Transfers of Personal Information

The personal information we collect is stored and/or processed in the United States and United Kingdom, or where our partners maintain facilities. If we transfer your personal information to third parties in other countries, we will perform those transfers in accordance with the requirements of applicable law and protect the information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

By providing personal information to us, you understand we will collect, hold, use, and disclose it in accordance with this policy. You may request details of the personal information that we hold about you or request corrections if you believe the data is inaccurate. We will not discriminate against you for exercising any of your rights. To unsubscribe from our email database or opt-out of communications, please contact us or use the opt-out facilities provided in the communication.

Use of Cookies

We use 'cookies' to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer to help us understand how you use our site and serve content based on your preferences.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes or legislative changes. If we decide to change this policy, we will post the changes at this same link. If the changes are significant, we will contact registered users with the new details.

Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU) Data Controller / Data Processor

The GDPR distinguishes between organisations that process personal information for their own purposes (“data controllers”) and those that process it on behalf of others (“data processors”). TouchStone Property Developments Ltd is a Data Controller with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so, such as through your consent, the performance of a contract, our legitimate interests, or compliance with the law. If you are under 16, we will seek your parent or legal guardian’s consent.

International Transfers Outside of the European Economic Area (EEA)

We will ensure that any transfer of personal information from countries in the EEA to countries outside the EEA will be protected by appropriate safeguards, such as standard data protection clauses approved by the European Commission.

Your Rights and Controlling Your Personal Information

Under GDPR, you have the right to restrict processing, object to processing based on legitimate interests, request data portability (in CSV or other machine-readable formats), and the right to deletion. If you terminate your account, we will delete your personal information within 30 days.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details: TouchStone Property Developments Ltd.